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Complaint!



 
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Type3B
Veteran Member


Joined: 06 Oct 2016
Posts: 105
Location: New Hampshire

PostPosted: Thu Oct 06, 2016 6:15 pm    Post subject: Complaint! Reply with quote

This is my first post as a veteran user who has been through the wringer over a simple change. I've been on TH for years, with many posts, and many positive sales and purchases. Recently, my email address changed. When I logged in and changed to my new email, I received a message saying that because of the change, my account was inactive, and that I would need to reactivate it. There was no link to do this, just the same message over and over. I wrote to the TH administrators three times, begging for help, and never got any response. Finally, out of desperation, I had to obtain yet another email address and create a new account with a new use name. Why does TH make a simple changed of email address into a nightmare?
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oxleyk
Heavyweight Member


Joined: 12 Apr 2006
Posts: 4177

PostPosted: Thu Oct 06, 2016 6:54 pm    Post subject: Reply with quote

Did you receive an email with an activation link after you changed your email address?

Kent
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starkadder
Heavyweight Member


Joined: 01 May 2008
Posts: 542

PostPosted: Thu Oct 06, 2016 7:23 pm    Post subject: Reply with quote

oxleyk wrote:
Did you receive an email with an activation link after you changed your email address?

Kent


the man said he didn't
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Type3B
Veteran Member


Joined: 06 Oct 2016
Posts: 105
Location: New Hampshire

PostPosted: Fri Oct 07, 2016 2:59 am    Post subject: Reply with quote

No, no link, no reply to my several email requests to TH for help. Crickets.
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oxleyk
Heavyweight Member


Joined: 12 Apr 2006
Posts: 4177

PostPosted: Fri Oct 07, 2016 4:01 am    Post subject: Reply with quote

Type3B wrote:
No, no link, no reply to my several email requests to TH for help. Crickets.


That's the problem. You should have automatically received an email with the link. No need to contact the admin.

Kent
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oxleyk
Heavyweight Member


Joined: 12 Apr 2006
Posts: 4177

PostPosted: Fri Oct 07, 2016 4:04 am    Post subject: Reply with quote

starkadder wrote:
oxleyk wrote:
Did you receive an email with an activation link after you changed your email address?

Kent


the man said he didn't


I don't see where this question was answered in the original post.
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bach_again
Heavyweight Member


Joined: 03 Apr 2005
Posts: 2476
Location: Northern Ireland

PostPosted: Fri Oct 07, 2016 4:34 am    Post subject: Reply with quote

oxleyk wrote:
Type3B wrote:
No, no link, no reply to my several email requests to TH for help. Crickets.


That's the problem. You should have automatically received an email with the link. No need to contact the admin.

Kent


Yep - check your junk and spam folders in case it was filtered!

Mike
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Type3B
Veteran Member


Joined: 06 Oct 2016
Posts: 105
Location: New Hampshire

PostPosted: Fri Oct 07, 2016 4:54 am    Post subject: Reply with quote

Nope, not stuck in the spam/junk filter. What's most frustrating is that my several outreaches to the administrator yielded nothing.
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Don Herman rev2
'Chicago School' Forum Moderator


Joined: 03 May 2005
Posts: 8951
Location: Monument, CO

PostPosted: Fri Oct 07, 2016 9:06 am    Post subject: Reply with quote

You can try PM'ing the admin again, username trumpetherald. He's the only one who can help.
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