What's up with qpress?

kehaulani · Posted: Wed Sep 23, 2020 6:47 am Post subject: What's up with qpress?

Does anybody knows what's going on with qpress?

I placed orders on Sunday and Monday and neither one was (electronically) delivered. I have confirmation that I paid. Additionally, I emailed qpress about this and have not received a reply.

Thank you.
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"If you don't live it, it won't come out of your horn." Bird

Yamaha 8310Z Bobby Shew trumpet
Benge 3X Trumpet
Benge 3X Cornet
Adams F-1 Flghn

scott@95603 · Posted: Wed Sep 23, 2020 8:42 am Post subject:

I had the same experience. I simply moved on and chalked it up to a lesson learned.
scott
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Schilke B3 '78
Olds Special '56
Kanstul Chicago flugelhorn
English Besson cornet 1893
Kanstul 1530 cornet

timothyquinlan · Posted: Wed Sep 23, 2020 8:48 am Post subject:

There are currently no issues with the website, and I responded to your PM asking for further info.
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Check out qPress for the largest selection of trumpet books on the internet.

timothyquinlan · Posted: Wed Sep 23, 2020 8:50 am Post subject:

scott@95603 · Posted: Wed Sep 23, 2020 9:24 am Post subject:

I ordered a book, didn't receive it, emailed you inquiring about it, and you said that the book was an e-book and not a hardbound. Okay, I said, but I didn't receive it. You said that the e-books are sent out immediately. Okay, must have been my mistake. I didn't want to fight about it, so I moved on.
_________________
Schilke B3 '78
Olds Special '56
Kanstul Chicago flugelhorn
English Besson cornet 1893
Kanstul 1530 cornet

timothyquinlan · Posted: Wed Sep 23, 2020 9:26 am Post subject:

deleted_user_48e5f31 · New Member Joined: 03 Apr 1996 Posts: 0

Deleted by dfcoleman

Dayton · Posted: Wed Sep 23, 2020 10:07 am Post subject:

If there was a problem with the site it appears to have been fixed. I ordered a few e-books this morning (9/23) and received them right away. Also, the only time I can recall having a problem with a qpress order Tim fixed it quickly. Hopefully you'll have the same experience. Good luck!

kehaulani · Posted: Wed Sep 23, 2020 11:10 am Post subject: Refund and feedback - qpress

Done, thanks Timothy.

p.s. I don't know how this happened, but I'm being charged three times for the same book. Is there any chance I can get a refund for two of them since it's obviously an error? If not an outright refund, can I at least get a credit?

Thanks, Kehaulani
_________________
"If you don't live it, it won't come out of your horn." Bird

Yamaha 8310Z Bobby Shew trumpet
Benge 3X Trumpet
Benge 3X Cornet
Adams F-1 Flghn

timothyquinlan · Posted: Wed Sep 23, 2020 11:13 am Post subject: Re: Refund and feedback - qpress

kehaulani · Posted: Wed Sep 23, 2020 12:43 pm Post subject:

If anyone follows up on this, it was my error. I left a letter out in my email address.
_________________
"If you don't live it, it won't come out of your horn." Bird

Yamaha 8310Z Bobby Shew trumpet
Benge 3X Trumpet
Benge 3X Cornet
Adams F-1 Flghn

kevin_soda · Posted: Wed Sep 23, 2020 4:05 pm Post subject:

I had great service from qPress. I initially thought that I didn't receive the PDF version of the book that I bought. When I contacted them, I got a response in less than ten minutes... on a Sunday. The link for my digital copy was in my order receipt. Still waiting on the physical copy but I have no reason to think it won't arrive shortly.
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Kevin

timothyquinlan · Posted: Wed Sep 23, 2020 5:05 pm Post subject:

Thanks guys, glad you are enjoying the service!
_________________
Check out qPress for the largest selection of trumpet books on the internet.

cgaiii · Posted: Wed Sep 23, 2020 5:56 pm Post subject:

I have never had any trouble with things I ordered from QPress. You do have to download them. They are not "delivered" in that sense. You can go to your downloads page on your account at any time. Some books have unlimited downloads, others have a limited number (not sure why, but I guess it is agreements with the copyright holders.)
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Bb: Schilke X3L AS SP, Yamaha YTR-6335S
C: Schilke CXL, Kanstul 1510-2
Picc: Kanstul 920
Bb Bugle: Kanstul
Bb Pocket: Manchester Brass
Flugel: Taylor Standard
Bass Trumpet: BAC Custom
Natural Tr: Custom Haas replica by Nikolai Mänttäri Morales

jicetp · Heavyweight Member Joined: 30 Mar 2004 Posts: 987

Never had an issue

cbtj51 · Posted: Thu Sep 24, 2020 7:42 am Post subject:

No problem! The order and delivery process has been seamless from my experience!

Mike
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'71 LA Benge 5X Bb
'72 LA Benge D/Eb
'76 Bach CL 229/25A C
‘92 Bach 37 Bb
'98 Getzen 895S Flugelhorn
'00 Bach 184 Cornet
'02 Yamaha 8335RGS
'16 Bach NY 7
'16 XO 1700RS Piccolo
Reeves 41 Rimmed Mouthpieces

Turkle · Posted: Thu Sep 24, 2020 9:25 am Post subject:

I have only had excellent experiences with qpress and I consider it to be a wonderful resource for the trumpet playing community. The eBooks are extremely high quality and easy to read on my tablet, and I find the prices extremely fair.
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Yamaha 8310Z trumpet
Yamaha 8310Z flugel
Curry 3.

Didymus · Posted: Thu Sep 24, 2020 1:47 pm Post subject: +1 for qPress

I ordered a few pdfs directly from qPress. The entire process was quick and easy.

Some time after that I ordered some books from qPress via Hickeys. It took some for Hickeys to have the books printed out. They used Lulu.com for the printing, which I guess delayed the ordered. I was very happy with what I received, when I finally received it.

Just browsing through the qPress catalog makes me feel like a kid browsing in a toy store.
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Enjoy the journey.