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kehaulani Heavyweight Member
Joined: 23 Mar 2003 Posts: 9013 Location: Hawai`i - Texas
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Posted: Wed Sep 23, 2020 6:47 am Post subject: What's up with qpress? |
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Does anybody knows what's going on with qpress?
I placed orders on Sunday and Monday and neither one was (electronically) delivered. I have confirmation that I paid. Additionally, I emailed qpress about this and have not received a reply.
Thank you. _________________ "If you don't live it, it won't come out of your horn." Bird
Yamaha 8310Z Bobby Shew trumpet
Benge 3X Trumpet
Benge 3X Cornet
Adams F-1 Flghn |
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scott@95603 Veteran Member
Joined: 29 Mar 2013 Posts: 101 Location: N. California
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Posted: Wed Sep 23, 2020 8:42 am Post subject: |
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I had the same experience. I simply moved on and chalked it up to a lesson learned.
scott _________________ Schilke B3 '78
Olds Special '56
Kanstul Chicago flugelhorn
English Besson cornet 1893
Kanstul 1530 cornet |
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timothyquinlan Veteran Member
Joined: 07 Jun 2007 Posts: 267 Location: Victoria, BC
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Posted: Wed Sep 23, 2020 8:48 am Post subject: |
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There are currently no issues with the website, and I responded to your PM asking for further info. _________________ Check out qPress for the largest selection of trumpet books on the internet. |
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timothyquinlan Veteran Member
Joined: 07 Jun 2007 Posts: 267 Location: Victoria, BC
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Posted: Wed Sep 23, 2020 8:50 am Post subject: |
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scott@95603 wrote: | I had the same experience. I simply moved on and chalked it up to a lesson learned.
scott |
What issue did you have? I think the consensus from everyone on here will be that I respond to emails immediately and sort out all issues as quickly as possible. Are you saying you got in touch and did not get a response? Be in touch via PM or qPress support for immediate answers. _________________ Check out qPress for the largest selection of trumpet books on the internet. |
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scott@95603 Veteran Member
Joined: 29 Mar 2013 Posts: 101 Location: N. California
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Posted: Wed Sep 23, 2020 9:24 am Post subject: |
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I ordered a book, didn't receive it, emailed you inquiring about it, and you said that the book was an e-book and not a hardbound. Okay, I said, but I didn't receive it. You said that the e-books are sent out immediately. Okay, must have been my mistake. I didn't want to fight about it, so I moved on. _________________ Schilke B3 '78
Olds Special '56
Kanstul Chicago flugelhorn
English Besson cornet 1893
Kanstul 1530 cornet |
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timothyquinlan Veteran Member
Joined: 07 Jun 2007 Posts: 267 Location: Victoria, BC
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Posted: Wed Sep 23, 2020 9:26 am Post subject: |
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scott@95603 wrote: | I ordered a book, didn't receive it, emailed you inquiring about it, and you said that the book was an e-book and not a hardbound. Okay, I said, but I didn't receive it. You said that the e-books are sent out immediately. Okay, must have been my mistake. I didn't want to fight about it, so I moved on. |
If there is ever a question of where to find a book download (If the email receipt that inludes the link is misplaced/in junk/deleted/etc) just go to qPress.ca/my-account to log in. When you scroll down on that page you will find "Download" and "Orders" to find your download links and all past receipts.
Hope that helps! _________________ Check out qPress for the largest selection of trumpet books on the internet. |
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deleted_user_48e5f31 New Member
Joined: 03 Apr 1996 Posts: 0
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Posted: Wed Sep 23, 2020 9:46 am Post subject: Q press |
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Deleted by dfcoleman
Last edited by deleted_user_48e5f31 on Tue Jan 05, 2021 5:34 am; edited 1 time in total |
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Dayton Heavyweight Member
Joined: 24 Mar 2013 Posts: 2033 Location: USA
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Posted: Wed Sep 23, 2020 10:07 am Post subject: |
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If there was a problem with the site it appears to have been fixed. I ordered a few e-books this morning (9/23) and received them right away. Also, the only time I can recall having a problem with a qpress order Tim fixed it quickly. Hopefully you'll have the same experience. Good luck! |
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kehaulani Heavyweight Member
Joined: 23 Mar 2003 Posts: 9013 Location: Hawai`i - Texas
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Posted: Wed Sep 23, 2020 11:10 am Post subject: Refund and feedback - qpress |
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Done, thanks Timothy.
p.s. I don't know how this happened, but I'm being charged three times for the same book. Is there any chance I can get a refund for two of them since it's obviously an error? If not an outright refund, can I at least get a credit?
Thanks, Kehaulani _________________ "If you don't live it, it won't come out of your horn." Bird
Yamaha 8310Z Bobby Shew trumpet
Benge 3X Trumpet
Benge 3X Cornet
Adams F-1 Flghn |
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timothyquinlan Veteran Member
Joined: 07 Jun 2007 Posts: 267 Location: Victoria, BC
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Posted: Wed Sep 23, 2020 11:13 am Post subject: Re: Refund and feedback - qpress |
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kehaulani wrote: | Done, thanks Timothy.
p.s. I don't know how this happened, but I'm being charged three times for the same book. Is there any chance I can get a refund for two of them since it's obviously an error? If not an outright refund, can I at least get a credit?
Thanks, Kehaulani |
Please send me a private message with your name, email address, and all pertinent information to support@qpress.ca and I will look into it for you. No personal or order info should be exchanged via public forum threads. Thanks. _________________ Check out qPress for the largest selection of trumpet books on the internet. |
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kehaulani Heavyweight Member
Joined: 23 Mar 2003 Posts: 9013 Location: Hawai`i - Texas
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Posted: Wed Sep 23, 2020 12:43 pm Post subject: |
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If anyone follows up on this, it was my error. I left a letter out in my email address. _________________ "If you don't live it, it won't come out of your horn." Bird
Yamaha 8310Z Bobby Shew trumpet
Benge 3X Trumpet
Benge 3X Cornet
Adams F-1 Flghn |
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kevin_soda Heavyweight Member
Joined: 20 Jan 2015 Posts: 558 Location: Seattle
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Posted: Wed Sep 23, 2020 4:05 pm Post subject: |
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I had great service from qPress. I initially thought that I didn't receive the PDF version of the book that I bought. When I contacted them, I got a response in less than ten minutes... on a Sunday. The link for my digital copy was in my order receipt. Still waiting on the physical copy but I have no reason to think it won't arrive shortly. _________________ Kevin |
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timothyquinlan Veteran Member
Joined: 07 Jun 2007 Posts: 267 Location: Victoria, BC
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Posted: Wed Sep 23, 2020 5:05 pm Post subject: |
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Thanks guys, glad you are enjoying the service! _________________ Check out qPress for the largest selection of trumpet books on the internet. |
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cgaiii Heavyweight Member
Joined: 26 Jun 2017 Posts: 1545 Location: Virginia USA
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Posted: Wed Sep 23, 2020 5:56 pm Post subject: |
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I have never had any trouble with things I ordered from QPress. You do have to download them. They are not "delivered" in that sense. You can go to your downloads page on your account at any time. Some books have unlimited downloads, others have a limited number (not sure why, but I guess it is agreements with the copyright holders.) _________________ Bb: Schilke X3L AS SP, Yamaha YTR-6335S
C: Schilke CXL, Kanstul 1510-2
Picc: Kanstul 920
Bb Bugle: Kanstul
Bb Pocket: Manchester Brass
Flugel: Taylor Standard
Bass Trumpet: BAC Custom
Natural Tr: Custom Haas replica by Nikolai Mänttäri Morales |
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jicetp Heavyweight Member
Joined: 30 Mar 2004 Posts: 987
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Posted: Wed Sep 23, 2020 11:54 pm Post subject: |
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Never had an issue |
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cbtj51 Heavyweight Member
Joined: 24 Nov 2015 Posts: 725 Location: SE US
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Posted: Thu Sep 24, 2020 7:42 am Post subject: |
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No problem! The order and delivery process has been seamless from my experience!
Mike _________________ '71 LA Benge 5X Bb
'72 LA Benge D/Eb
'76 Bach CL 229/25A C
‘92 Bach 37 Bb
'98 Getzen 895S Flugelhorn
'00 Bach 184 Cornet
'02 Yamaha 8335RGS
'16 Bach NY 7
'16 XO 1700RS Piccolo
Reeves 41 Rimmed Mouthpieces |
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Turkle Heavyweight Member
Joined: 29 Apr 2008 Posts: 2450 Location: New York City
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Posted: Thu Sep 24, 2020 9:25 am Post subject: |
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I have only had excellent experiences with qpress and I consider it to be a wonderful resource for the trumpet playing community. The eBooks are extremely high quality and easy to read on my tablet, and I find the prices extremely fair. _________________ Yamaha 8310Z trumpet
Yamaha 8310Z flugel
Curry 3. |
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Didymus Veteran Member
Joined: 19 Dec 2017 Posts: 306 Location: Minneapolis, MN
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Posted: Thu Sep 24, 2020 1:47 pm Post subject: +1 for qPress |
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I ordered a few pdfs directly from qPress. The entire process was quick and easy.
Some time after that I ordered some books from qPress via Hickeys. It took some for Hickeys to have the books printed out. They used Lulu.com for the printing, which I guess delayed the ordered. I was very happy with what I received, when I finally received it.
Just browsing through the qPress catalog makes me feel like a kid browsing in a toy store. _________________ Enjoy the journey. |
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