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CJceltics33
Veteran Member
Joined: 24 Aug 2017
Posts: 475
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 Posted: Sun Aug 15, 2021 7:49 am Post subject: ACB |
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| Emailed ACB a few weeks ago and have not received a response. Anyone else experiencing this? Should I email again? |
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deleted_user_7354402
New Member
Joined: 03 Apr 1996
Posts: 0
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| Posted: Sun Aug 15, 2021 7:57 am Post subject: |
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| I would suggest calling them. I know they were closed for a week or two sometime recently and it may have been lost in the shuffle. That being said, I have ordered several things when I call, the people working there are nice and helpful and informative. Every time I order something, I end up getting it within 3 days. |
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austincustombrass
Veteran Member
Joined: 11 Nov 2018
Posts: 246
Location: Kansas City, MO
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| Posted: Sun Aug 15, 2021 9:25 am Post subject: Re: ACB |
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| CJceltics33 wrote: | | Emailed ACB a few weeks ago and have not received a response. Anyone else experiencing this? Should I email again? |
We usually email people within a few hours max when we're open so we might not have received your email. Email me directly at trent@austincustombrass.com and I'll forward to the staff. Calling 816-410-0826 is always the best way to reach us and we usually call back in a few minutes if not answering immediately.
Let me know if you have any other questions we can help you with. We're not open today but open up at 9 tomorrow.
-T
_________________
As of 1/1/2022 ACB will no longer post online here nor monitor TH.
It's a shame how far this forum has fallen. If you need us call 816-410-0826 or email.
Cool Links here:
https://linktr.ee/austincustombrass |
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bach_again
Heavyweight Member
Joined: 03 Apr 2005
Posts: 2481
Location: Northern Ireland
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| Posted: Sun Aug 15, 2021 10:18 am Post subject: |
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Trent and ACB are incredibly responsive - I am an extremely pleased customer.
As a small business owner I can say that things out of the realm of control can and do happen - my spam filter clearly has a "plaid" setting because I have missed things time and again, and I pride myself on responsiveness and customer care. That is the beginning and end of the business for me, and I know Trent is the same. He has gone above and beyond for me and I respect that massively! If there's an issue, lift the phone, or try him again - I can guarantee you that he wants to talk to you.
Best wishes,
Mike
_________________
Maestro Arturo Sandoval on Barkley Microphones!
https://youtu.be/iLVMRvw5RRk
Michael Barkley Quartet - Portals:
https://michaelbarkley.bandcamp.com/album/portals
The best movie trumpet solo?
https://youtu.be/OnCnTA6toMU |
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Andy Cooper
Heavyweight Member
Joined: 15 Nov 2001
Posts: 1830
Location: Terre Haute, IN USA
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| Posted: Sun Aug 15, 2021 10:21 am Post subject: |
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| Last week I e--mailed (in the middle of the night) and got a response from Josh by 10:00 AM that day. No problem. Great customer service. |
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