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James Becker
Heavyweight Member


Joined: 02 Sep 2005
Posts: 2576
Location: Littleton, MA

PostPosted: Fri Jun 06, 2014 3:00 pm    Post subject: Poor form Reply with quote

Today I was blindsided by behavior that was NOT cool.

While working in the shop it's not uncommon for customers to drop by unannounced and I'm fine with that. What I never expected was for one of the visitors to pull out a trumpet from an independent custom trumpet maker that he represents and start pitching it to OUR customers in OUR work space. Never in a million years would I ever think to do such a thing in someone else's place of business! If you want to make arrangements to meet with potential clients please do so on your own time and premises NOT ours. It's astonishing to me that such poor form would be considered acceptable.
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James Becker
Brass Repair Specialist Since 1977
Osmun Music Inc.
77 Powdermill Road Rt.62
Acton, MA 01720
www.osmun.com

Our workshop is as close as your nearest UPS store https://www.ups.com/dropoff?loc=en_US
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Crazy Finn
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Joined: 27 Dec 2001
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Location: Twin Cities, Minnesota

PostPosted: Fri Jun 06, 2014 4:15 pm    Post subject: Re: Poor form Reply with quote

James Becker wrote:
It's astonishing to me that such poor form would be considered acceptable.

Dare I say, it is not acceptable.
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LittleRusty
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Joined: 11 Aug 2004
Posts: 11114
Location: Santa Clara, Ca

PostPosted: Fri Jun 06, 2014 4:38 pm    Post subject: Reply with quote

If it was just a rep, and if you cared, a heads up to the craftsman might be a good idea.
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stumac
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Joined: 19 Nov 2008
Posts: 611
Location: Flinders, Australia

PostPosted: Fri Jun 06, 2014 10:31 pm    Post subject: Reply with quote

I hope you sent him away with a flea in his ear, that behavior is completely unprofessional.

Regards, Stuart.
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TrentAustin
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Joined: 06 Nov 2002
Posts: 5472
Location: KC MO

PostPosted: Sat Jun 07, 2014 3:07 am    Post subject: Reply with quote

Major bummer and total lack of professional ethics.

I have had this happen to me a few times by clients in the shop lately as well. I don't know what some people think what's right these days. I pay thousands and thousands of dollars a month just for my rent. The nerve or lack of taste of some folks is mind-boggling. One guy actually said " yeah I know the horn is on consignment here but if you buy it from me directly today we both can save the fee". I was 20 feet away...

Thanks at least for the heads up as I think this same individual wanted to "visit" my shop too.


T
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James Becker
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Joined: 02 Sep 2005
Posts: 2576
Location: Littleton, MA

PostPosted: Sat Jun 07, 2014 3:25 am    Post subject: Reply with quote

LittleRusty wrote:
If it was just a rep, and if you cared, a heads up to the craftsman might be a good idea.


The problem is I was completely blind sided. We had some activity out front in the showroom and a few of them wanted to come into the work shop to say hello. The representative is a NEC graduate that we've done work for over the years and who's disk we've sold in our store, so what's the harm in saying hello. After a exchanging pleasantries he pulls out one of these custom trumpets and launches into a pitch to our customers right there in our work space! Not wanting to make a scene, they were told we had repair deadlines to meet and were asked to move back to the showroom. It would be a different story if we were a dealer for his products but we're not, they're sold direct and on ebay. This was clearly an abuse of a longtime association and our good will.
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James Becker
Brass Repair Specialist Since 1977
Osmun Music Inc.
77 Powdermill Road Rt.62
Acton, MA 01720
www.osmun.com

Our workshop is as close as your nearest UPS store https://www.ups.com/dropoff?loc=en_US
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ghelbig
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Joined: 27 May 2011
Posts: 810
Location: Tucson, AZ

PostPosted: Sat Jun 07, 2014 6:15 am    Post subject: Reply with quote

James Becker wrote:
launches into a pitch to our customers right there in our work space

TrentAustin wrote:
I pay thousands and thousands of dollars a month just for my rent.

Just a thought here: Send them an invoice.
They used something of yours that has value. You should get compensated for that.
They might get so annoyed at you that they never come back - I'm guessing that wouldn't bother you so much.

Gary.
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TrentAustin
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Joined: 06 Nov 2002
Posts: 5472
Location: KC MO

PostPosted: Sat Jun 07, 2014 6:22 am    Post subject: Reply with quote

ghelbig wrote:
James Becker wrote:
launches into a pitch to our customers right there in our work space

TrentAustin wrote:
I pay thousands and thousands of dollars a month just for my rent.

Just a thought here: Send them an invoice.
They used something of yours that has value. You should get compensated for that.
They might get so annoyed at you that they never come back - I'm guessing that wouldn't bother you so much.

Gary.


Why? Don't you think people should just KNOW better?
-T
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ghelbig
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Joined: 27 May 2011
Posts: 810
Location: Tucson, AZ

PostPosted: Sat Jun 07, 2014 6:25 am    Post subject: Reply with quote

TrentAustin wrote:
Don't you think people should just KNOW better?
-T

As I get older and grumpier I'm seeing the gap between 'should' and 'do' get larger and larger...
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TrentAustin
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Joined: 06 Nov 2002
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Location: KC MO

PostPosted: Sat Jun 07, 2014 6:31 am    Post subject: Reply with quote

ghelbig wrote:
TrentAustin wrote:
Don't you think people should just KNOW better?
-T

As I get older and grumpier I'm seeing the gap between 'should' and 'do' get larger and larger...

indeed... right there with ya!
-T
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LittleRusty
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Joined: 11 Aug 2004
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Location: Santa Clara, Ca

PostPosted: Sat Jun 07, 2014 7:45 am    Post subject: Reply with quote

James,

I didn't state my point very weil. My thought was that if this guy is the rep for a builder, the builder might have better business manners and be as upset by this behavior as you were.

I can understand how you were caught off balance in the moment. That is how some people get away with this type of thing.
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dstdenis
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Joined: 25 May 2013
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Location: Atlanta GA

PostPosted: Sat Jun 07, 2014 8:01 am    Post subject: Reply with quote

Sorry to hear about this. I agree that it wasn't cool at all.

I wonder if you have a sense of whether this person was primarily clueless or devious? In other words, did he have no idea that he was out of line (clueless) or did he fully realize it but was trying to pull a fast one (devious)?

If this happened to me, and I wanted to make sure it won't happen again, I might respond differently depending upon whether I thought the guy was clueless or devious.
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James Becker
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Joined: 02 Sep 2005
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Location: Littleton, MA

PostPosted: Sat Jun 07, 2014 9:15 am    Post subject: Reply with quote

I just received and accepted an apology. He assured that it was never his intention. A mistake was made and hope everyone involved can move forward having learned a valuable lesson from this experience.
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James Becker
Brass Repair Specialist Since 1977
Osmun Music Inc.
77 Powdermill Road Rt.62
Acton, MA 01720
www.osmun.com

Our workshop is as close as your nearest UPS store https://www.ups.com/dropoff?loc=en_US
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conn53victor
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Joined: 18 Apr 2004
Posts: 1043
Location: Iowa City, IA

PostPosted: Sat Jun 07, 2014 10:43 am    Post subject: Reply with quote

James Becker wrote:
I just received and accepted an apology. He assured that it was never his intention. A mistake was made and hope everyone involved can move forward having learned a valuable lesson from this experience.


<like>
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peanuts56
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Joined: 02 Jan 2011
Posts: 443

PostPosted: Sun Jun 08, 2014 9:22 am    Post subject: Reply with quote

Common sense is very uncommon these days as well as manners!
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razeontherock
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Joined: 05 Jun 2004
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PostPosted: Sat Aug 16, 2014 12:06 pm    Post subject: Reply with quote

conn53victor wrote:
James Becker wrote:
I just received and accepted an apology. He assured that it was never his intention. A mistake was made and hope everyone involved can move forward having learned a valuable lesson from this experience.


<like>


Yeah, this is what a community like this should be for!
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Bill
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Joined: 11 Nov 2001
Posts: 636
Location: Wilmington, North Carolina

PostPosted: Sun May 17, 2015 12:50 pm    Post subject: Reply with quote

I run an RV dealership, it's not uncommon to have service customers bring their RVs in for nickel and dime repairs, with For Sale signs all over the coaches, and then leave them on our lot for weeks after repairs are completed.I started instructing the service staff to remove the signs, only to get a very snarky "How dare you!" phone call from one of the customers. I politely told him if he wished to share my expenses for taxes, mortgage and insurance I am sure we could work out a deal for a consignment fee. He picked it up next day. Hoser.
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trumpetchops
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Joined: 29 Jun 2003
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PostPosted: Sun May 17, 2015 1:07 pm    Post subject: Reply with quote

Am I the only one who wants to know who the guy is?
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razeontherock
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Joined: 05 Jun 2004
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Location: The land of GR and Getzen

PostPosted: Sun May 17, 2015 9:54 pm    Post subject: Reply with quote

Bill wrote:
I run an RV dealership, it's not uncommon to have service customers bring their RVs in for nickel and dime repairs, with For Sale signs all over the coaches, and then leave them on our lot for weeks after repairs are completed.I started instructing the service staff to remove the signs, only to get a very snarky "How dare you!" phone call from one of the customers. I politely told him if he wished to share my expenses for taxes, mortgage and insurance I am sure we could work out a deal for a consignment fee. He picked it up next day. Hoser.


You cannot use "hoser" in that fashion, in the deep south of NC!

Now fry up some fatback
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jazzman99
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Joined: 11 Jun 2013
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PostPosted: Sat Jun 20, 2015 8:50 pm    Post subject: Reply with quote

trumpetchops wrote:
Am I the only one who wants to know who the guy is?

Nope... I don't want to seem nosy, and I'm sure the noodlenoggin was embarrassed of his rockers, but there's always that little voice inside of me that wants to ask "Custom? Oooooh, who is it? And who does the doof represent?"
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