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JetJaguar
Heavyweight Member
Joined: 20 Nov 2006
Posts: 1518
Location: Vancouver, BC
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 Posted: Thu Sep 12, 2019 7:51 am Post subject: Monette turnaround times |
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Yesterday I ordered a Resonance Prana mouthpiece from Monette. Their confirmation email says 8-10 weeks to make it. The website says 6-8 weeks. Anyone have a good feel for their actual recent turnaround times for such a mouthpiece?
Thanks
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1938 Martin Handcraft Imperial #2 bore, 38 bell
Bach 7C mouthpiece
I'm looking for a Connstellation 5C-N or 5B-N mouthpiece
www.jazzscales.org
The Coady Strengthening Exercises: http://coady.coolwarm.com |
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Scooter Pirtle
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Joined: 12 Nov 2007
Posts: 143
Location: Phoenix, AZ
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| Posted: Thu Sep 12, 2019 8:05 am Post subject: |
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I placed an order on March 29, 2019. So, the turnaround for a cornet mouthpiece is currently over 24 weeks. 
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Scooter Pirtle
Phoenix, AZ
Yamaha New York Bb Gen III
Yamaha Chicago C Gen III
www.middlehornleader.com |
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JetJaguar
Heavyweight Member
Joined: 20 Nov 2006
Posts: 1518
Location: Vancouver, BC
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| Posted: Thu Sep 12, 2019 8:11 am Post subject: |
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Have you prodded them about it at all?
_________________
1938 Martin Handcraft Imperial #2 bore, 38 bell
Bach 7C mouthpiece
I'm looking for a Connstellation 5C-N or 5B-N mouthpiece
www.jazzscales.org
The Coady Strengthening Exercises: http://coady.coolwarm.com |
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theslawdawg
Heavyweight Member
Joined: 13 Oct 2008
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Location: Waikiki, Hawaii
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| Posted: Thu Sep 12, 2019 8:31 am Post subject: |
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I would contact them. 6 months is unusual.
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My go-to Trumpet and Flugel: Thane.
Greg Black MPs |
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scottfsmith
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Joined: 27 Jun 2015
Posts: 474
Location: Maryland
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| Posted: Thu Sep 12, 2019 8:36 am Post subject: |
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The mouthpiece I ordered last summer took six months.. B6DS1.
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Thane Standard Large Bb / Monette Unity B6-7M mpc
Lots of vintage trumpets and mouthpieces |
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JetJaguar
Heavyweight Member
Joined: 20 Nov 2006
Posts: 1518
Location: Vancouver, BC
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| Posted: Thu Sep 12, 2019 8:42 am Post subject: |
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<gulp>
_________________
1938 Martin Handcraft Imperial #2 bore, 38 bell
Bach 7C mouthpiece
I'm looking for a Connstellation 5C-N or 5B-N mouthpiece
www.jazzscales.org
The Coady Strengthening Exercises: http://coady.coolwarm.com |
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Scooter Pirtle
Veteran Member
Joined: 12 Nov 2007
Posts: 143
Location: Phoenix, AZ
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| Posted: Thu Sep 12, 2019 8:53 am Post subject: |
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| theslawdawg wrote: | | I would contact them. 6 months is unusual. |
There’s no hurry. It’s a common size and I’ll just sell it whenever I get it. I’m loving my Pickett mouthpiece!
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Scooter Pirtle
Phoenix, AZ
Yamaha New York Bb Gen III
Yamaha Chicago C Gen III
www.middlehornleader.com |
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GordonH
Heavyweight Member
Joined: 16 Nov 2002
Posts: 2893
Location: Edinburgh, Scotland
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| Posted: Fri Sep 13, 2019 4:46 am Post subject: |
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If you play on a common size you can get them off the shelf from dealers without having to wait. I play on a 1-5 so I have no choice but waiting - if I decide I need anything. A
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Bb - Scherzer 8218W, Schilke S22, Bach 43, Selmer 19A Balanced
Pic - Weril
Flugel - Courtois 154
Cornet - Geneva Heritage, Conn 28A
Mouthpieces - Monette 1-5 rims and similar.
Licensed Radio Amateur - GM4SVM |
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Danbassin
Veteran Member
Joined: 13 Oct 2013
Posts: 460
Location: Idyllwild, CA
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| Posted: Fri Sep 13, 2019 5:14 am Post subject: Re: Monette turnaround times |
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| JetJaguar wrote: | Yesterday I ordered a Resonance Prana mouthpiece from Monette. Their confirmation email says 8-10 weeks to make it. The website says 6-8 weeks. Anyone have a good feel for their actual recent turnaround times for such a mouthpiece?
Thanks |
The Monette Website hasn't been updated in quite some time, so I'd go with the estimation from the confirmation message you received, not some potentially outdated information you found online. There have been a number of recent developments at Monette which have led to some order backlogs, to say nothing of the fact that the Resonance designs take quite a bit more machine time (I think I recall Dave telling me that they're twice as time-intensive) than his earlier STC/LT, etc. mpcs. Add to that the Quality Control at Monette - which has always been superlative - and, most of us find that the wait times are, in the end, worth it.
That said, whenever I've had an actual emergency in the past - dropped mouthpiece and recording session the next week, etc. The folks at the shop have been remarkably accommodating. I do agree with the above posts regarding going to an authorized dealer for common sizes - a decent part of the backlog on custom orders is that Dave's crew is also working on getting orders of popular sizes out to shops in their network, so we might as well take advantage of that aspect of the supply chain.
Happy practicing,
-DB
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Daniel Bassin
Conductor/Composer/Trumpeter/Improviser/Educator
I play:
Monette - CORNETTE/PranaXLT-STC Bb/MC-35/Raja A Piccolo;
Kromat C-Piccolo; Thein G-Piccolo; Various antique horns
MPCs - Monette Unity 1-7D and DM4LD |
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Brassnose
Heavyweight Member
Joined: 07 Mar 2016
Posts: 2047
Location: Germany
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| Posted: Fri Sep 13, 2019 7:42 am Post subject: |
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My personal opinion is that their customer service is among the worst possible. Tried to get info from them a few times via email and the website. Never even got an answer. Not interested anymore, GR and Curry make better pieces anyway 
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2019 Martin Schmidt eXcellence
1992 Bach 43GH/43
1989 Kühnl & Hoyer Model 15 flugel
1980/2023 Custom Blessing Scholastic C 😎
1977 Conn 6B
1951 Buescher 400 Lightweight
AR Resonance, Frate, Klier |
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scottfsmith
Veteran Member
Joined: 27 Jun 2015
Posts: 474
Location: Maryland
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| Posted: Fri Sep 13, 2019 9:08 am Post subject: |
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| Brassnose wrote: | | My personal opinion is that their customer service is among the worst possible. |
I found BJ really helpful, and when I queried on why it was late he mentioned they had been in the last year or so getting behind on production times.. he said they are trying to improve them but maybe still it is a work in progress. I always got an email reply from BJ, maybe it would take a week or two but I always got one.
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Thane Standard Large Bb / Monette Unity B6-7M mpc
Lots of vintage trumpets and mouthpieces |
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theslawdawg
Heavyweight Member
Joined: 13 Oct 2008
Posts: 843
Location: Waikiki, Hawaii
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| Posted: Fri Sep 13, 2019 9:40 am Post subject: |
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| scottfsmith wrote: | | Brassnose wrote: | | My personal opinion is that their customer service is among the worst possible. |
I found BJ really helpful, and when I queried on why it was late he mentioned they had been in the last year or so getting behind on production times.. he said they are trying to improve them but maybe still it is a work in progress. I always got an email reply from BJ, maybe it would take a week or two but I always got one. |
Concur ^
I always called, and BJ has been The Man!
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My go-to Trumpet and Flugel: Thane.
Greg Black MPs |
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JetJaguar
Heavyweight Member
Joined: 20 Nov 2006
Posts: 1518
Location: Vancouver, BC
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| Posted: Fri Sep 13, 2019 12:46 pm Post subject: |
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| GordonH wrote: | | If you play on a common size you can get them off the shelf from dealers without having to wait. I play on a 1-5 so I have no choice but waiting - if I decide I need anything. A |
I should have thought of this.
_________________
1938 Martin Handcraft Imperial #2 bore, 38 bell
Bach 7C mouthpiece
I'm looking for a Connstellation 5C-N or 5B-N mouthpiece
www.jazzscales.org
The Coady Strengthening Exercises: http://coady.coolwarm.com |
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JetJaguar
Heavyweight Member
Joined: 20 Nov 2006
Posts: 1518
Location: Vancouver, BC
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| Posted: Fri Sep 13, 2019 12:50 pm Post subject: |
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So as I was deliberating on this, I decided to take a look at AR Resonance, and ended up in a fairly lengthy and delightful email convo with Tony Rapacciuolo. He has something that compares to what I'm looking for, which is his VLB with 42L backbore. Long story short, it's on a DHL plane as we speak.
Monette was gracious enough to cancel my order the day after I created it.
_________________
1938 Martin Handcraft Imperial #2 bore, 38 bell
Bach 7C mouthpiece
I'm looking for a Connstellation 5C-N or 5B-N mouthpiece
www.jazzscales.org
The Coady Strengthening Exercises: http://coady.coolwarm.com |
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kevin_soda
Heavyweight Member
Joined: 20 Jan 2015
Posts: 558
Location: Seattle
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| Posted: Fri Sep 13, 2019 4:26 pm Post subject: |
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| Scooter Pirtle wrote: | | theslawdawg wrote: | | I would contact them. 6 months is unusual. |
There’s no hurry. It’s a common size and I’ll just sell it whenever I get it. I’m loving my Pickett mouthpiece! |
If you haven't gotten it and you don't intend to keep it, why don't you just cancel the order? Even if they charge you a fee, it's gonna be less of a hit than you'll take in the second hand market.
Personally, I love my Monettes. You might like it more than the Pickett you're on now?
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Kevin |
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kevin_soda
Heavyweight Member
Joined: 20 Jan 2015
Posts: 558
Location: Seattle
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| Posted: Fri Sep 13, 2019 4:29 pm Post subject: |
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| scottfsmith wrote: | | Brassnose wrote: | | My personal opinion is that their customer service is among the worst possible. |
I found BJ really helpful, and when I queried on why it was late he mentioned they had been in the last year or so getting behind on production times.. he said they are trying to improve them but maybe still it is a work in progress. I always got an email reply from BJ, maybe it would take a week or two but I always got one. |
Same here.
I've never bought anything directly from Monette and I've always gotten really positive communication from BJ.
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Kevin |
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Scooter Pirtle
Veteran Member
Joined: 12 Nov 2007
Posts: 143
Location: Phoenix, AZ
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| Posted: Fri Sep 13, 2019 4:29 pm Post subject: |
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| kevin_soda wrote: | | Scooter Pirtle wrote: | | theslawdawg wrote: | | I would contact them. 6 months is unusual. |
There’s no hurry. It’s a common size and I’ll just sell it whenever I get it. I’m loving my Pickett mouthpiece! |
If you haven't gotten it and you don't intend to keep it, why don't you just cancel the order? Even if they charge you a fee, it's gonna be less of a hit than you'll take in the second hand market.
Personally, I love my Monettes. You might like it more than the Pickett you're on now? |
So, how would I know if I like the Monette if a cancel the order?
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Scooter Pirtle
Phoenix, AZ
Yamaha New York Bb Gen III
Yamaha Chicago C Gen III
www.middlehornleader.com |
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kevin_soda
Heavyweight Member
Joined: 20 Jan 2015
Posts: 558
Location: Seattle
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| Posted: Fri Sep 13, 2019 4:33 pm Post subject: |
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| JetJaguar wrote: | So as I was deliberating on this, I decided to take a look at AR Resonance, and ended up in a fairly lengthy and delightful email convo with Tony Rapacciuolo. He has something that compares to what I'm looking for, which is his VLB with 42L backbore. Long story short, it's on a DHL plane as we speak.
Monette was gracious enough to cancel my order the day after I created it. |
I love my ARs as much as my Monettes! They are a great compliment to each other! Unfortunately, I find reasons to keep them all. Long story short, sometimes the Monettes are too colorful and other times the ARs aren't edgy enough. Just my two cents.
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Kevin |
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kevin_soda
Heavyweight Member
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Location: Seattle
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| Posted: Fri Sep 13, 2019 5:20 pm Post subject: |
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[/quote]
So, how would I know if I like the Monette if a cancel the order?[/quote]
I honestly don't know but you made it sound like you already made up your mind.
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Kevin |
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theslawdawg
Heavyweight Member
Joined: 13 Oct 2008
Posts: 843
Location: Waikiki, Hawaii
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| Posted: Fri Sep 13, 2019 7:31 pm Post subject: |
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I just emailed them today a question. Will let you know the turnaround....
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My go-to Trumpet and Flugel: Thane.
Greg Black MPs |
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