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WildWilly
Regular Member
Joined: 05 Jul 2020
Posts: 62
Location: Iowa next to the Mississippi
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 Posted: Thu Sep 24, 2020 10:44 am Post subject: Austin Custom Brass |
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I'm vocal when I receive poor customer service. I'm also vocal when I receive good customer service. When I receive excellent customer service, I share it on the internet.
While shopping for an Adams A9 I discovered Austin Custom Brass. Emailed them and Josh responded the same day. We exchanged numerous emails and all my questions and concerns were answered and addressed. Professionally and promptly. Purchased the horn on Monday and it arrived today (Thursday). It was so well packed that Dorothy's house dropping on it would have no effect. Trent Austin emailed a YouTube video playing my horn while prepping it for shipping. He welcomed me to the Adams family. (I always felt I would be welcome in the Addams Family) This purchase was the most seamless transaction I've ever experienced. Most business relationships end with a sale. I feel a relationship with ACB begins with the sale. Highly recommend checking them out. I have no affiliation other than being a happy customer.
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Not a 2nd childhood, still in the 1st
Adams A9
Étude ETR-100
Gretsch Pathfinder |
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kehaulani
Heavyweight Member
Joined: 23 Mar 2003
Posts: 9027
Location: Hawai`i - Texas
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| Posted: Thu Sep 24, 2020 2:54 pm Post subject: |
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I've dealt with them several times. Both Trent and Josh are the bomb.
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"If you don't live it, it won't come out of your horn." Bird
Yamaha 8310Z Bobby Shew trumpet
Benge 3X Trumpet
Benge 3X Cornet
Adams F-1 Flghn |
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khedger
Heavyweight Member
Joined: 12 Mar 2008
Posts: 754
Location: Cambridge, MA
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| Posted: Thu Sep 24, 2020 3:51 pm Post subject: |
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I don't even look anywhere else anymore. If I need something I just talk to Trent and the guys. Same for non-brass stuff, I go directly to Sweetwater and have for years.
keith |
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cgaiii
Heavyweight Member
Joined: 26 Jun 2017
Posts: 1548
Location: Virginia USA
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| Posted: Thu Sep 24, 2020 6:04 pm Post subject: |
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Agree they are very good. I have made three or four purchases from them and am very satisfied with the service. They remember you no matter small the purchase is or how large. Their characterization of their products, at least the ones I have are spot on.
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Bb: Schilke X3L AS SP, Yamaha YTR-6335S
C: Schilke CXL, Kanstul 1510-2
Picc: Kanstul 920
Bb Bugle: Kanstul
Bb Pocket: Manchester Brass
Flugel: Taylor Standard
Bass Trumpet: BAC Custom
Natural Tr: Custom Haas replica by Nikolai Mänttäri Morales |
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deleted_user_687c31b
New Member
Joined: 03 Apr 1996
Posts: 0
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| Posted: Fri Sep 25, 2020 12:39 am Post subject: |
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Sounds good. Applause to Trent!  |
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Brad361
Heavyweight Member
Joined: 16 Dec 2007
Posts: 7080
Location: Houston, TX.
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| Posted: Sat Sep 26, 2020 12:34 pm Post subject: |
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Completely agree, I recently also bought an Adams (A4LT), very similar excellent service! It was certainly not my first purchase from ACB, definitely will be more in the future.
Brad
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When asked if he always sounds great:
"I always try, but not always, because the horn is merciless, unpredictable and traitorous." - Arturo Sandoval |
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