Shout-out for Pickett customer service

jaysonr

Just want to give Eric at Pickett a shout-out.

These guys always go out of the way to be helpful, and I want to make sure they get the recognition they deserve.

I recently bought a used custom mouthpiece with vague markings, and Eric was super to track down the specs for me (it's a great mouthpiece, BTW).
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Isaiah 40:8
3 John 2

zaferis · Posted: Tue Jul 17, 2018 9:12 am Post subject:

+1, done right by me as well, and not always to their financial benefit.

Kudos
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Freelance Performer/Educator
Adjunct Professor
Bach Trumpet Endorsing Artist
Retired Air Force Bandsman

wohlrab · Posted: Tue Jul 17, 2018 9:31 am Post subject:

Me as well! Bought some heavy caps a few years ago from them and there was a small mistake with my order. Immediately fixed and beyond generous.

trumpetlane · Posted: Tue Jul 17, 2018 3:00 pm Post subject:

+1 from me as well. Just purchased another Blackburn leadpipe from them and Eric was super helpful and quick to respond. Thank you for offering great customer service.
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Gregory Lindquist
Educator, Conductor, Performer

Bb - XO 1602S-R
C - Jupiter XO 1624s
D - Yamaha YTR-751
Cornet - Yamaha YCR-231
Flugel - Getzen 895 Eterna
Pic - Getzen 940 Eterna w/ Blackburn leadpipes
Stork Vacchiano Mouthpieces

mbarry · Posted: Wed Jul 18, 2018 12:49 pm Post subject:

They're fantastic, and have been for years. I went and visited him twice and got custom made mouthpieces both times. Great quality and fantastic people (It was only Peter at the time).

Mike