WWBW

Asian Man · Posted: Mon Jan 05, 2004 8:33 pm Post subject:

anyone know bout how reliable these guys are?

BullJive · Veteran Member Joined: 26 Nov 2003 Posts: 175

What are you planning on buying from them? I've never purchased a horn or anything like that from them, but I buy mutes and other stuff all the time from WWBW. They're definitely reliable. I think they have all of their return policies as applied to returning horns and mouthpieces posted on their site. I guess in response to you question, yes, they are reliable.

Kent

fuzzyjon79 · Posted: Mon Jan 05, 2004 9:58 pm Post subject:

Very reliable.. I have bought a couple horns from them. They give you a good trial period and you can try out up to three horns at one time. They should do you right.
_________________
J. Fowler
"It takes a big ole' sack of flour, to make a big ole' pan of biscuits!"

_PhilPicc · Posted: Mon Jan 05, 2004 10:10 pm Post subject:

They are first rate. I have purchased cases and various other products from them and have had no problems at all. I know of several who have purchased horns and have been very satisfied. Also they have a very fair return policy.
_________________
Philip Satterthwaite

We cannot expect you to be with us all the time, but perhaps you could be good enough to keep in touch now and again."
- Sir Thomas Beecham to a musician during a rehearsal

jcmacman · Posted: Tue Jan 06, 2004 7:30 am Post subject:

I have purchased a trumpet for my son, a Guitar and violin stuff for my daughter and a few mouthpieces, oil, mutes, etc.... from them and had zero problems.

John

Jon Arnold · Heavyweight Member Joined: 07 Jan 2002 Posts: 2026

I have been doing business with them for about 12 years. I like their prices and trial policies. I took a trip up there a couple of years ago and liked the showroom a lot. You go to a counter, tell the customer service rep what items you want to try and then take them to try in a practice room. They had "live" and "dead" sounding rooms. Although I never bought a horn through them, I would actually go there and test horns. In each room there was a stereo system to tape yourself playing each horn. I had a lot of fun visiting the store. It was about a 5-6 hour trip each way. I went there with a couple of buddies that play sax. It was a great time.

rlspitzer · Posted: Tue Jan 06, 2004 7:55 am Post subject:

I've had really good luck with them as well. I've bought tons of accessories and a horn from them, all with no problems. Returns and exchanges have been a breeze and they tend to stock a good amount of repair parts.

Trumpet_Mom · Posted: Tue Jan 06, 2004 11:22 am Post subject:

I just bought my son's tenor sax from them. And they delivered by Christmas even though the shipping stated that the item wouldn't ship until after Christmas. I also bought my flugel and many accessories from wwbw. Excellent service and great delivery time. They also sold me stem pads when the local Yamaha dealer wouldn't sell me any. And the trial time for mouthpieces is very good.

bent trumpet · Posted: Tue Jan 06, 2004 11:34 am Post subject:

I have purchased instruments and mouthpieces from them, and I have found them to be very dependable and trustworthy.

musiclifeline · Posted: Tue Jan 06, 2004 11:57 am Post subject:

A+++ Excellent! Great eBayer!!! (...oh wait... wrong site...)

Yes, WWBW is one of the most reputable places in the U.S.

Arainach · Posted: Tue Jan 06, 2004 12:03 pm Post subject:

I've dealt with these guys a lot. They're the closest major music store to me (I live in Michigan), so I went there to pick out my trumpet a couple of years ago. I had nothing but great service. I've ordered online from them a lot, and service has always been good and quick. I'd reccomend them any day.

jb6823 · Posted: Tue Jan 06, 2004 1:43 pm Post subject:

I have bought a bunch of stuff from them over the last 20-25 years, horns cases you name it. Here's an example of how they operate. I wanted a C horn 5 years ago and they sere sending me three horns to try. One was a 191? horn that was supposed to be in good condition. When they tried to get a small ding out of it before shipping, the bell cracked. They called to say they wouldn't send it because it wasn't what they thought. I appreciated that. I bought one of the other two they sent. I'll buy from them anytime. I also am about 5 hours away and would love to go visit their store.
john

Asian Man · Posted: Tue Jan 06, 2004 2:28 pm Post subject:

i ordered the jupiter's slide trumpet

Asian Man · Posted: Wed Jan 07, 2004 8:17 pm Post subject:

i've been trying to emailWWBW but everytime it won't send. something about an error or something...well they said that they were gonna order it on the 7th of this month since it was out of order but then they changed it to the 18. what's their email address?

Jazzalive · Posted: Wed Jan 07, 2004 10:08 pm Post subject:

wwbw are great to deal with. Up front, reliable and trustworthy. They supported me very well in my safari over the years.

Asian Man · Posted: Sun Jan 11, 2004 2:31 am Post subject:

what's WWBW's Email Address??

Trptbenge · Posted: Sun Jan 11, 2004 4:42 am Post subject:

Why don't you go to their website and contact them through the email address on the site or just call the 800 number. Their website address is: http://www.wwbw.com

I have bought several things from them over the years and they were great to deal with.

Mike

radial · Posted: Sun Jan 11, 2004 10:34 am Post subject:

What's wrong with using their 800#? Sometimes it's better to talk to a person anyway.
I've bought a lot of stuff from them and have never had any problems. When I've called with a question, they've had someone right there who knew the answer and made other suggestions.

It's made me avoid the local guitar-oriented shop like the plague. It's about 3 hours away from where I live, but I usually make an annual pilgrimage just for fun. One thing I've seen is that they don't always have what you want in stock. When I've wanted to try a horn or a mouthpiece, I call ahead and make sure it's there. Nothing worse than driving 3 hours and not getting to do what you are looking for.

I know someone who had a very negative experience with returning something and not getting it credited properly to his credit card. Not my experience at all.