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Problems with Stork



 
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tkdstevie1
New Member


Joined: 31 May 2021
Posts: 2

PostPosted: Fri Jun 04, 2021 4:58 am    Post subject: Problems with Stork Reply with quote

Hey everyone, trying to see if anyone has had a similar experience to what's happening to me right now.

I love stork Mouthpieces, I think they are great and both John and Phyllis are wonderful to interact with. However recently I made a call to find something that fit me better than current set up (mostly just downsizing the rim). Phyllis said she would put together a package with several models to try, which I've done before. However this time there was about 2-3 of not hearing anything I emailed to check in. When I finally got a response they had apparently lost whatever notes they had taken during our conversation about what sizes would work and I was assured it would get taken care of. Now another 2 weeks have gone by and still have heard nothing. Has anyone else had this issue recently?
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bagmangood
Heavyweight Member


Joined: 26 Feb 2009
Posts: 1233
Location: SF Bay Area

PostPosted: Fri Jun 04, 2021 7:04 am    Post subject: Reply with quote

They've been pretty responsive whenever I talked to them in the past - I have had issues getting emails from them before (so I had to call). I think my email service was eating their emails for whatever reason.

I think I generally got mouthpieces within a week or two, even when they had to make the mouthpieces.
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Seymor B Fudd
Heavyweight Member


Joined: 17 Oct 2015
Posts: 1094
Location: Sweden

PostPosted: Sat Jun 05, 2021 1:08 am    Post subject: Re: Problems with Stork Reply with quote

tkdstevie1 wrote:
Hey everyone, trying to see if anyone has had a similar experience to what's happening to me right now.

I love stork Mouthpieces, I think they are great and both John and Phyllis are wonderful to interact with. However recently I made a call to find something that fit me better than current set up (mostly just downsizing the rim). Phyllis said she would put together a package with several models to try, which I've done before. However this time there was about 2-3 of not hearing anything I emailed to check in. When I finally got a response they had apparently lost whatever notes they had taken during our conversation about what sizes would work and I was assured it would get taken care of. Now another 2 weeks have gone by and still have heard nothing. Has anyone else had this issue recently?


I´ve e-mailed Phyllis once - took a week or more then I got a kind very informative in depth answer. They are serious people so the reason for the delay should be lack of time, being busy etc etc.
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Getzen 300 series
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