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Steve Sperry Regular Member
Joined: 19 Apr 2007 Posts: 96 Location: Bellingham, WA
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Posted: Thu Oct 26, 2017 8:05 am Post subject: |
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Steve,
You have my vote of confidence! _________________ trumpetdork
Benge CG
Yamaha6345HG
Olds Clark Terry Bb
Schilke E3L
Bach 229 25H
Kanstul cct920s
Kanstul 1525 flugel
Reeves' 43 m/s
Haefner 1HX
Stork 5p |
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Steve A Heavyweight Member
Joined: 26 May 2006 Posts: 1811 Location: Toronto, Canada
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Posted: Thu Oct 26, 2017 8:27 am Post subject: |
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grizzle wrote: | ^I get it, and I would be upset, too.
No one wants these done more than I do -- not anyone posting here, anyone in line -- no one. By magnitudes. |
I believe that. Thanks for the update. |
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Brad361 Heavyweight Member
Joined: 16 Dec 2007 Posts: 7080 Location: Houston, TX.
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Posted: Thu Oct 26, 2017 5:14 pm Post subject: |
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I’m a big fan and user of Torpedo cases. That being said, I understand both sides here; buyers who pre-ordered and paid for a Velox, some time ago, and Steve’s explanations for the delays.
I have no doubt that Steve is a hard working and ethical business person, I believe he just ran into a lot of unexpected problems with this project. But an offer of refund is pretty much all he can be expected to do at this point, which also should make it obvious that he is, again, an ethical guy.
Brad |
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lgt0412 Veteran Member
Joined: 11 Mar 2012 Posts: 462 Location: North Carolina
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Posted: Thu Oct 26, 2017 6:57 pm Post subject: |
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Brad361 wrote: | I’m a big fan and user of Torpedo cases. That being said, I understand both sides here; buyers who pre-ordered and paid for a Velox, some time ago, and Steve’s explanations for the delays.
I have no doubt that Steve is a hard working and ethical business person, I believe he just ran into a lot of unexpected problems with this project. But an offer of refund is pretty much all he can be expected to do at this point, which also should make it obvious that he is, again, an ethical guy.
Brad |
+1
I own/have owned 3 Torpedos and will buy as many in the future as I ever need/can afford. They have always gone FAR over and above what they had to when it came to customer service with me and I'm sure that I am NOT so special to be the only one they treat that way! Lol
Their products are amazing and, in an era where customer service no longer exists in most places, they always, in my experience, do the right thing ... as best they can!!
Keep it up Torpedo!! You rock!! _________________ Van Laar B6
Bach LR19043B
Kanstul 1600
Conn 38B
Van Laar BR3 Flugel
Blessing Super Artist cornet
Greg Black Mouthpieces |
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trumpetpatrick Regular Member
Joined: 06 Apr 2014 Posts: 61 Location: Toronto
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Posted: Fri Oct 27, 2017 7:13 pm Post subject: |
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Hey Steve,
I'm a re-imagined coyote customer, and was just wondering if you have any updates on it. I'm sure that it will be worth the wait, and be by far the best case on the market, but am just wondering how long I have to keep my current heavy quad case on my back. Can't wait for the new cases wheels! |
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grizzle Heavyweight Member
Joined: 21 Oct 2003 Posts: 666 Location: Minneapolis
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Posted: Fri Oct 27, 2017 8:41 pm Post subject: |
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trumpetpatrick wrote: | Hey Steve,
I'm a re-imagined coyote customer, and was just wondering if you have any updates on it. |
The CAD work is mostly done, at least for the exterior, and about 1/2 done for the interior (estimating 100 of 150 total design hours). Cutting plugs is easy after that, but I don't want to finalize the design until I absolutely finish and put the Velox into production -- there may be one or two learning opportunities, and cutting plugs is kind of a final thing.
Plus, once the mold plug gets cut, they send me an invoice.
The minute the Velox is in production is the minute I hire someone+ to do the production work, and the Coyote should happen very quickly after that point. I cannot emphasize enough how much easier that case will be in comparison.
I hesitate to say when ... but, as always, a refund or exchange or credit is an option. _________________ Steve Kriesel
sales@torpedobags.com
http://www.torpedobags.com
612-849-3574 |
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Steve A Heavyweight Member
Joined: 26 May 2006 Posts: 1811 Location: Toronto, Canada
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Posted: Wed Dec 20, 2017 8:30 am Post subject: |
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So.... any updates? The Torpedo Bags Facebook page promised a bulk email with a "major update, to be sent In the next few days" on November 22nd. Have I missed an email? |
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Steve A Heavyweight Member
Joined: 26 May 2006 Posts: 1811 Location: Toronto, Canada
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Posted: Wed Apr 04, 2018 12:52 pm Post subject: |
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Anyone heard any recent news about this? Two months since the last update - I keep hoping that the trickle of information means that they're almost there, and want to get over the last obstacle and announce, rather than continuing to say "still not ready", but I've been hoping that for a long time. |
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snichols Heavyweight Member
Joined: 12 Apr 2010 Posts: 586 Location: Virginia
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Posted: Wed Apr 04, 2018 3:22 pm Post subject: |
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Steve A wrote: | Anyone heard any recent news about this? Two months since the last update - I keep hoping that the trickle of information means that they're almost there, and want to get over the last obstacle and announce, rather than continuing to say "still not ready", but I've been hoping that for a long time. |
This thing started as a Kickstarter like 3 years ago, right? I had completely forgotten about it... |
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Brad361 Heavyweight Member
Joined: 16 Dec 2007 Posts: 7080 Location: Houston, TX.
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Posted: Wed Apr 04, 2018 4:24 pm Post subject: |
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snichols wrote: | Steve A wrote: | Anyone heard any recent news about this? Two months since the last update - I keep hoping that the trickle of information means that they're almost there, and want to get over the last obstacle and announce, rather than continuing to say "still not ready", but I've been hoping that for a long time. |
This thing started as a Kickstarter like 3 years ago, right? I had completely forgotten about it... |
Hate to say it, but I’ve also stopped paying attention. No disrespect towards Steve intended, I just think it’s taken longer than anyone predicted.
Brad _________________ When asked if he always sounds great:
"I always try, but not always, because the horn is merciless, unpredictable and traitorous." - Arturo Sandoval |
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Dayton Heavyweight Member
Joined: 24 Mar 2013 Posts: 2090 Location: USA
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Posted: Thu Apr 05, 2018 12:34 am Post subject: |
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Quote: | This thing started as a Kickstarter like 3 years ago, right? |
Yes. I believe that the first deliveries were "promised" in the May/June 2015 time frame. The estimated delivery date was revised repeatedly.
Last summer (2017) they moved on to another big project (Cronkhite bags), and eventually stopped offering an estimated shipping date for the Velox cases. Understandable, as all of their estimates had obviously been way off target. |
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jhahntpt Heavyweight Member
Joined: 19 Apr 2010 Posts: 680 Location: Southington CT
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Posted: Thu Apr 05, 2018 5:00 am Post subject: |
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I really wanted to buy the Velox through Kickstarter. I love my Torpedo bag case and love that its a small business, made in America, by someone that only cares about making a great product. At the time I was tremendously skeptical about the Kickstarter model of buying something that doesn't yet exist. I'm glad that I did not do that at this point being almost 3 years delayed.
When the case is finished I will definitely consider getting it but no telling when that will be. The Re-Imagined Coyote is also on my radar but will only be finished after the Velox. _________________ Bb: Yamaha 9335NY Gen3
Bb: Yamaha 8310Z
C: Shires 4S/W1B
Piccolo: Yamaha 9830
Flugel: Yamaha 8315G
Cornet: York Eminence |
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Steve A Heavyweight Member
Joined: 26 May 2006 Posts: 1811 Location: Toronto, Canada
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Posted: Sun Apr 08, 2018 5:59 am Post subject: |
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jhahntpt wrote: | I really wanted to buy the Velox through Kickstarter. I love my Torpedo bag case and love that its a small business, made in America, by someone that only cares about making a great product. At the time I was tremendously skeptical about the Kickstarter model of buying something that doesn't yet exist. I'm glad that I did not do that at this point being almost 3 years delayed. |
This was certainly sensible in the first place, and looks more so in hindsight. I have a Torpedo bag (classic, nylon) that's been obviously wearing out for quite a while, and I ordered the Velox in July of 2016 (so, a long time after the Kickstarter project) with the intention of replacing the case that was wearing out. (I also preordered a reimagined Coyote, not expecting to wait anything like this long, but with less of a sense of urgency.)
I'm sympathetic to the fact that they're a smallish business, that developing a new product takes time, that they want to make a top-quality product, etc., etc., but if we're going to be waiting this long for what we've paid for, personally, I think it'd be nice if they could at least give regular (say, monthly?) updates on what's happened since last time. This has been a long, frustrating wait, and I've considered asking for a refund *many* times, but then this would just have been a long frustrating wait for nothing. I'd feel at least somewhat better about this if they would take 15-20 minutes a month to fill us in on what we're waiting for. The development process may be unpredictable, but telling us what's going on, especially when the project becomes this interminable, shouldn't be, IMO.
(And, in all honesty, part of the reason I bumped this thread was in the hopes that Steve Kriesel might check in. No luck so far.) |
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RandyTX Heavyweight Member
Joined: 25 Mar 2010 Posts: 5304 Location: Central Texas
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Posted: Mon Apr 09, 2018 2:33 pm Post subject: |
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As a very satisfied Coyote owner, I'm sad to see this happening. It's a truism of so many small businesses that just being good at making a quality product is not enough to sustain you long term. Being good at managing an entire business top to bottom doesn't intersect with high levels of artistic or engineering skills very often.
It's at least as important, if not more so, to manage customer expectations and sales/marketing/support as it is to make a great product.
I can't help but wonder if the Cronkhite buyout is a contributor to this. Perhaps that 'branch' is more profitable right now and occupying most of the time, but it's not exactly helping sales of the products most people know Torpedobags for over the years. _________________ "Music is like candy, you throw the (w)rappers away." |
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Steve A Heavyweight Member
Joined: 26 May 2006 Posts: 1811 Location: Toronto, Canada
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Posted: Tue Apr 10, 2018 9:50 am Post subject: |
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RandyTX wrote: |
I can't help but wonder if the Cronkhite buyout is a contributor to this. Perhaps that 'branch' is more profitable right now and occupying most of the time, but it's not exactly helping sales of the products most people know Torpedobags for over the years. |
Yeah - I've wondered the same thing. Honestly, if the new products have tied up too much of their resources, and they needed something else to stay profitable, I'd understand that, and, if they said so, I wouldn't have a problem with it. The absence of an explanation is a bit harder to swallow, though. |
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LittleRusty Heavyweight Member
Joined: 11 Aug 2004 Posts: 12699 Location: Gardena, Ca
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Posted: Wed Aug 22, 2018 4:23 pm Post subject: |
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Steve, any updates you can share with us? |
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Grits Burgh Heavyweight Member
Joined: 04 Oct 2015 Posts: 805 Location: South Carolina
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SHS_Trumpet Heavyweight Member
Joined: 17 Nov 2001 Posts: 1809 Location: Colorado Springs, CO
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Posted: Fri Jan 11, 2019 1:20 pm Post subject: |
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How about another update?! _________________ Andrew Fowler
MYNWA
"90% of trumpet music is below high C" |
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Brad361 Heavyweight Member
Joined: 16 Dec 2007 Posts: 7080 Location: Houston, TX.
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Posted: Fri Jan 11, 2019 2:37 pm Post subject: |
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I doubt you’ll get that here, you probably need to contact Steve/Torpedo directly.
Brad _________________ When asked if he always sounds great:
"I always try, but not always, because the horn is merciless, unpredictable and traitorous." - Arturo Sandoval |
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SHS_Trumpet Heavyweight Member
Joined: 17 Nov 2001 Posts: 1809 Location: Colorado Springs, CO
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Posted: Sat Jan 12, 2019 8:25 am Post subject: |
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Brad361 wrote: | I doubt you’ll get that here, you probably need to contact Steve/Torpedo directly.
Brad |
Already did. When you're dealing with a product that is years behind the original delivery estimates I think it's good to go from multiple angles.
I really feel for the people wo helped the original GoFundMe campaign! I've only been waiting since September. _________________ Andrew Fowler
MYNWA
"90% of trumpet music is below high C" |
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